call transfer

Sep 17, 2008 at 6:40 PM
Is it possible to add data or replace the Caller ID in an intelescript when transfering a call??

in part of my script i have the caller input an account number, and later in the script it transfers the call, I was hoping to get the account info to transfer with the call via caller ID field.

is this possible?
Sep 17, 2008 at 6:50 PM
You can customize the caller ID in your CallButler PBX.  If you look in the folder C:\Program Files\CallButler\Service, there is a file called CallButler Service SETTINGS.  Open this file with Notepad or WordPad.  You will see a line:

<Setting Name="CustomIncomingCallerID">Customer #CustNumber#</Setting>

You can modify this setting to include whatever information you want.  For example, you can pull the customer account number from a database, set it as a variable and "push" that information in the Caller ID.  Make sure to save the SETTINGS file after you make the changes and stop/restart CallButler.

Note: not all phones will show a custom caller ID, however, most IP phones do support this functionality.