Call Recording No where to be found

Sep 24, 2008 at 6:14 AM
I am looking for Call Recording option which will allow me to records call for my callers. where is that option in Callbutler.
Coordinator
Sep 24, 2008 at 6:49 AM
Simply press the '5' key when you are on a call to start/stop recording.  The recording will be sent via email to the email address associated with that extension.
Sep 24, 2008 at 1:45 PM
Thanks for your response, do you know to have this option recordig option run automatically without me pressing 5 key
Coordinator
Sep 26, 2008 at 6:20 PM
There is no automatic call recording feature in CallButler today - so you would need to press the '5' key.  This is something that gets a moderate amount of requests and not terribly difficult to develop.  Seems like the ideal scenario would be to have a call recording option within eitther an extension or a menu option (off the CallButler Call Flow):
  • Record all calls or record every X calls
  • Option for where call recordings are saved
  • Call recording announcement/greeting (i.e., "Calls may be recorded for quality control purposes...")