Voice delay whilst having a conversation

Dec 4, 2008 at 2:40 PM
Afternoon, We have been using call butler for a few weeks now and are pleased with it, although there is an issue that i need to address. When on the phone there is a delay between one party speaking and the other hearing it. This isnt there on all calls but on most. The delay can be anything from 1 - 10 seconds. Please can anyone help this issue, it  wasnt there when we were attached to the sipgate account it has only occured since the installation of call butler. Many Thanks. Glen
Coordinator
Dec 12, 2008 at 7:07 PM
glenlynam,

The only reasons for delay could be:

1) Network not capable of handling multiple simultaneous VoIP connections.
2) The computer CPU is maxed out
3) The VoIP provider was experiencing issues during this time.

I would check the CPU issue first then move on to the network issues. What kind of computer are you running CallButler on?

-alpha