How was that procedure that shows the user name in the softphone?

Dec 8, 2008 at 11:37 AM
I remember there was some setting you´d put in the .settings file with the caller id data and other stuff that would allow for example the name of the caller to be shown in the softphone instead of just the regular caller id data.

That procedure was listed in the old callbutler forum, which now is unfortunately dead.

Thanks! :)
Dec 12, 2008 at 7:13 PM
Hmmm. I'm not exactly sure what you mean by this. If we have the name of the caller we should be passing it to the softphone by default.
Dec 15, 2008 at 9:23 AM
it was a setting that allowed to pass any parameter we wanted to the softphone

for example, we could pull the caller´s name, amount purchased, etc from the db when we called and then show that data in the operator´s softphone