extension back to scripted menu possible?

Nov 28, 2009 at 5:01 PM

Is the following situation possible? A caller selects 0 to be transferred to a live assistant, who explains to him how to make a proper menu selection. Then the assistant selects * (or any other key) and transfers the caller back to the main menu (the custom script) so that the caller can make the selection (having been instructed how to do that).